AI in Delivery: I Didn't Really Build This Website
The most honest thing I can say about this website is that I didn't really build it. And yet, here it is.
Read moreHello, I'm
Head of Delivery & Director — bonding teams with AI to drive global business outcomes.
I'm a cross-functional leader who bonds Delivery, Product, Commercial and Customer teams with AI to deliver real business outcomes. I'm accountable for customer deliveries supporting half of £65m in global revenue, and I've built and led international teams across fintech and infosec in the UK, Singapore, and Sweden.
My career has taken me from hands-on technical consultancy at BAE Systems through to building new regional operations from scratch and leading director-level portfolio governance. I thrive in complex, politically nuanced environments where pragmatic process and genuine collaboration are the difference between good and great.
Led expansion of Featurespace into APAC — designed the org structure, built and ran the Professional Services and Support teams, and served as the senior figure for all customers and partners across the region. Returned to the UK in 2022 to expand remit to EMEA, leading a larger, long-established team to greater cohesion. Improved revenue reporting accuracy to within 10%, increased billability by 10%, and drove a no-reds portfolio of 70+ accounts.
Brought transparency and clarity to roadmap planning by establishing the Service Creation Board, introducing governance to the MSS/Managed Detection and Response portfolio. Promoted to Director within the first year. Following the formation of the NTT Security Division in 2016, grew the framework to encompass roadmap and build through to go-to-market planning and launch across a complex, multinational organisation.
Key contributor and content authority for Chayn's Online Safety Guide — an award-winning open-source resource supporting victims of gender-based abuse. Applied professional infosec expertise to a cause focused on real-world personal safety.
Set up the satellite NetReveal office in Singapore, delivering compliance technologies — Sanction & PEP Screening, CDD, AML Transaction Monitoring, FATCA — to regional banks. Sole senior staff member for the APAC region; built a team of fourteen with personal direct fee-earning responsibility exceeding US$2m per year.
The most honest thing I can say about this website is that I didn't really build it. And yet, here it is.
Read moreThe same city, similar briefs, very different experiences — and the differences had less to do with Singapore than with me.
Read moreHow two simple Copilot agents changed the way I work — and why the hardest part wasn't the technology.
Read moreWhether it's a new opportunity, a collaboration, or just a conversation — I'd love to hear from you.